I have a choice of tools for companies looking to expand and have a more organised approach to the business and customers relationship.
This help desk package is great for companies looking to strength their customer service and provide a ticket facilities.
Categorise tickets into groups to organise tickets and assign agents to groups to manage tickets.
Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.
Customize the data collected from users when submitting a ticket to help get straight to the issue.
Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.
Login-Share module allows the integration of HelpDeskZ with third-party applications.
You can create a wide knowledge base for your customers, reducing considerably the number of support requests.
A section in your help desk to inform to your customers about the new events happening in your site or business.
HelpDeskZ can be translated easyly to any language.
Ability to open or answer tickets via e-mail.
Easy Template Customization
HelpDeskZ uses Twig as template engine that allows an easy modification of template.
And so much more…
Ticket priority levels, SEO-friendly URLs, Email notifications, file attachments, SPAM prevention, …